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FREQUENTLY ASKED QUESTIONS

All prices listed are in U.S. dollars.

I'm here to help. if you don't find the answers to any of your questions below please contact me via email.

https://www.williamcouture.com/contact-william-couture

How long will it take for my artwork to arrive?

For a standard order placed through this site, allow 3-4 days for production (5-6 days for metal prints but worth the wait!) and one week for shipping. Keep weekends and holidays in mind too.  Where applicable, I'll let you know if there are deadlines for holiday shipping.

For Open Editions, my Printer takes great pride on quality, consistency and fast delivery. Occasionally, there may be factors (special requests, unclear instructions, production problems, etc.) that might cause an order to be delayed. They rarely miss their production times, however they are not guaranteed.

For Limited Editions, please contact me to discuss options. Average production and shipping time to continental US is two weeks. For international shipments please contact me to make arrangements.

 

What's your return policy?

I want you to be happy with your purchase.  Artwork can be returned within 14 days of receiving the order for a refund of purchase price. I'll keep your initial shipping fee and use it for the return shipping. It must be undamaged and in the original packaging. Just email me with your order number and we'll work out the details.

In the event your art arrives flawed or damaged, It will be replaced at no additional cost to you.  My printer does their utmost to ensure that your prints are packaged carefully and arrive safely at their destination. However sometimes damage can occur in shipping.  Please keep all packaging, take photos of the damage done to both packaging and artwork, and email me with the photos, details, and your order number, and I'll take care of it.

 

How do I use the Live Image Preview?

The Live Preview tool (augmented reality) on my site allows you to use your phone or tablet to see how my art will look on your walls. There's no app to install, you will need to use a mobile device with a current browser. Pull up my website on your mobile device and navigate to the image you're interested in previewing, and click on the "Live Preview" button. My website will launch your camera from within your internet browser and superimpose the artwork onto whatever you have your phone pointed at.  It's best to stand 10-12 feet from the wall where you want to see the art, and face it straight on.  You can change the artwork's position just by moving the phone, and you can choose sizes with the pull down menu at the bottom of the screen.

The ability to launch a camera right from the browser is currently supported by the latest versions of Google Chrome, Mozilla Firefox, and Opera, in both their PC and Android versions. If you have an Apple device, you must use Apple's Safari browser, version 11 and higher.

 

What's your site's privacy policy?

I will protect your personal information, not sell it or give it to anyone outside of the print production and delivery process, and not hold on to your data for longer than I need to to process your order.

 

How do I keep up with your new work?

Follow me on instagram or facebook and sign up to receive my newsletter.

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This Website Supports Augmented Reality to Live Preview Art

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To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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